Kosalla

What is Kosalla?

Kosalla is a multi-tenant ticketing and knowledge-sharing portal that helps support teams manage requests, track service levels, and collaborate in one place. It is built by Viriya Teknologi Data for organizations that need structured, auditable support operations.

What Kosalla Delivers

Kosalla covers the full ticket lifecycle — create, assign, comment, and resolve — with role-based access across multiple organizations. Every ticket carries attachments and a complete audit trail, while SLA visibility and operational reporting keep response times on track.

A built-in knowledge base and learning center let teams capture and reuse solutions, and the secure, API-first architecture makes integration with existing systems straightforward.

Business Benefits

With Kosalla, support workflows become consistent and measurable. Managers gain visibility into SLAs and workload, teams share knowledge instead of rediscovering it, and every action is traceable for compliance and audit.

Why Viriya

Kosalla is developed and supported locally by Viriya Teknologi Data, backed by the same enterprise engineering discipline behind our database and software services.